FAQs
Member FAQs
Q: I HAVE LAB WORK TO DO, WHERE DO I GO AND HOW DO I KNOW HOW MUCH TO PAY?
A: In the Reno/Sparks area:
Renown – You can go to Renown Regional Medical Center at 1155 Mill Street. The outpatient laboratory is located inside the hospital at the bottom floor of the second street entrance. You can bring any lab form that your physician provides to you but remember to make it very clear you have AHN so that you can receive our discounted rate. Our rate is $5 per actual test. Panels may have more than one test in them so you may pay more than $5. You can refer to AHN’s lab sheet in your manual to find common costs or you can call Renown at 775-982-4100 and ask for the lab to get a price quote.
Saint Mary’s – You can go to Saint Mary’s Regional Medical Center 236 W. Sixth Street. The outpatient laboratory is located inside the hospital. Enter in the Arlington entrance and the check in desk is right inside the door. You can bring any lab form that your physician provides to you but remember to make it very clear you have AHN so that you can receive our discounted rate. Our rate is $5 per actual test. Panels may have more than one test in them so you may pay more than $5. You can refer to AHN’s lab sheet in your manual to find common cost or you can call Saint Mary’s at 775-770-3000 and ask for the lab to get a price quote.
Additional information on other service areas is coming soon.
Q: MY PRIMARY DOCTOR TOLD ME I NEED TO SEE A SPECIALIST. WHAT DO I NEED TO DO?
A: Call your primary doctor’s office again and request that they fax the referral to us as at 284-1053
Q: HOW MUCH WILL A COLONOSCOPY COST?
A: It depends on which doctor is doing the colonoscopy, and if they also order an endoscopy at the same time. It usually runs $300 - $500. If you are having a biopsy sample taken then expect a pathology bill to come later.
Q: WHY AM I RECEIVING THIS BILL AFTER I PAID AT THAT TIME OF SERVICE?
A: Although you did pay at the time of service for your treatment, it is still possible that you may receive a bill after the fact. Reasons for this range from the doctor running a test on you while in the office and only collecting payment for the actual visit, pathology services rendered after a surgery, or the needs of a surgery changing while the operation is under way. Please be advised that once AHN is notified of these charges, you will have 5 business days to pay the bill.
Q: WHY AM I PAYING MORE THAN $5 PER LAB TEST?
A: All blood tests done through AHN are priced at $5 per test, however, it is rare that a physician will order a single blood test. Typically, they will want a blood panel that has a series of tests examining a similar system, such as various thyroid tests or tests related to your metabolism. When these tests are bundled together they are called blood panels and may range from two tests and many tests. You will be responsible to pay for each test and you will need to know what how to pay at the time you arrive at the lab for the blood draw. As a rule of thumb, a healthy individual getting routine lab work will generally have to pay $100-$140 for the most commonly requested labs.
Q: HOW CAN I ADD ON A DEPENDENT?
A: Please contact your care coordinator for more information. You may only add people that are truly dependents and you may be required to pay the difference between your current membership and one that covers the number of people that will be enrolled.
